Return & Refund Policy
Eligibility, condition standards, return steps, inspections, and refunds.
Last updated: September 30, 2026
Return Window
Contact us within 30 days after delivery to request a return, unless a different period is required by applicable law. A request does not automatically approve the return.
Eligibility
Eligible products should be unused, unwashed, unaltered, complete, and in original condition with packaging, accessories, manuals, and proof of purchase. Used, stained, food-contact, hygiene-sensitive, personalized, clearance, final-sale, or incomplete items may be ineligible except where law requires otherwise.
Start a Return
Email service@rovenella.com with the order number, item name, reason, and photographs when relevant. Wait for written instructions before shipping. Unauthorized returns may be refused or delayed.
Return Shipping
For preference, size, compatibility, or change-of-mind returns, return shipping and related costs may be the customer’s responsibility. For verified wrong, defective, or transit-damaged items, we will provide an appropriate resolution consistent with applicable law.
Inspection
Returned products are inspected for condition, completeness, identity, and eligibility. Baking tools showing food residue, washing, wear, heat damage, alteration, or missing components may not qualify.
Refunds
Approved refunds are issued to the original payment method. Original shipping charges may be non-refundable unless required by law or the return resulted from our verified error. Financial institutions may require additional processing time.
Damaged or Incorrect Items
Contact support promptly and provide clear photographs of the shipping label, outer packaging, item, damage, and included components. Keep all materials until instructed otherwise.
Exchanges and Cancellations
Exchange availability is not guaranteed. The fastest permitted option may be a return followed by a new order. Cancellation requests must be made quickly and cannot be guaranteed after processing begins.