Shipping Policy
Processing, delivery, tracking, address, customs, and parcel guidance.
Last updated: September 30, 2026
Order Processing
Orders are typically prepared within 1–5 business days, excluding weekends and holidays. Peak demand, verification, product availability, or operational events may extend processing.
Delivery Estimates
Estimated transit times appear at checkout or in order communications when available. They are estimates rather than guarantees and may be affected by carriers, weather, customs, security reviews, local delivery conditions, or address issues.
Shipping Charges
Available services and charges are shown before checkout completion. Charges can depend on destination, parcel size, weight, service level, and promotional terms.
Tracking
Tracking information is provided when supported. Initial scans and later updates may be delayed. A delivered scan may require checking household members, reception areas, neighbors, and the carrier.
Address Accuracy
Customers must provide a complete and accurate address. Contact support immediately about an error; changes cannot be guaranteed after processing begins. Reshipping costs caused by an incorrect or incomplete address may be the customer’s responsibility.
International Orders
Customers are responsible for reviewing destination restrictions and for applicable duties, taxes, brokerage, or import charges unless checkout states otherwise. Customs delays are outside our direct control.
Damaged, Missing, or Delayed Parcels
Contact support promptly with the order number, photographs when relevant, and any carrier information. Keep packaging and contents until the review is complete.
Return Address Notice
Do not send a parcel to the business address or any label address without written return authorization. The correct return destination may differ.